As part of the NHS community pharmacy contract, all pharmacies are required to undertake a patient satisfaction survey once every year.
We are asking Our patients to fill in a short questionnaire about the service we provide. The results of the survey will help us to identify ways of improving our pharmacy service. The results will remain anonymous. Your views are important to us and the questionnaire will only take a few minutes to complete.
We are required to publish the areas in which we are performing strongly as well as identifying the areas that have the greatest potential for improvements. We are also required to show what action will be taken to deliver the improvements.
To complete this questionnaire online, please click the button below or use the following link: https://goo.gl/forms/GsUVsGIw35emFsq53
Click Here to Complete Community Pharmacy Patient Questionnaire (CPPQ) Online
If you have received a paper version of the questionnaire, you have various options on how to return this back to us:
- Please post to Meds at Home Ltd, Unit 26, The Delph Industrial Estate, Delph Road, Brierley Hill, West Midlands, DY5 2UA.
- Please fax to 01384 467720
- Scan and email to [email protected]
- Hand to the Pharmacy delivery driver on his next visit to you
The Community Pharmacy Patient Questionnaire 2018/2019 – Report for Publication
Address of Pharmacy: Unit 26, The Delph Industrial Estate, Delph Road, Brierley Hill, West Midlands DY5 2UA
Date Report Completed: 19th March 2019
Top Areas of Performance
| Question | % of respondents satisfied with service |
|---|---|
| The quality of the packaging used for the delivery of your prescriptions | 99% |
| The condition in which you received your prescriptions | 97% |
| Providing an efficient service | 97% |
| The service you received from the pharmacist | 89% |
| Answering any queries you may have | 89% |
Areas in Greatest Need for Improvement
| Question | % of respondents dissatisfied with service | Action taken or planned (including timescale) |
|---|---|---|
| Have you ever been given advice about any of the following by the pharmacist or pharmacy staff (healthy eating)? | 44.6% | Improve the pharmacy service so that more patients can get advice on healthy eating |
| Have you ever been given advice about any of the following by the pharmacist or pharmacy staff (physical exercise) | 45.5% | Improve the pharmacy service so that more patients can get advice on physical exercise |
| Have you ever been given advice about any of the following by the pharmacist or pharmacy staff (stopping smoking)? | 49.5% | Improve the pharmacy service so that more patients can get advice on smoking cessation |
Pharmacy response to respondent’s additional comments
| Areas within control of pharmacy | Areas outside control of pharmacy |
|---|---|
| Staff training – identifying suitable patients for healthcare advice and providing relevant and targeted advice (smoking cessation, weight loss, heathy diet etc)
Accessing printed literature to distribute to patients with regards to self-care |
Service uptake by patients |
Age range of respondents
| 16-19 | 20-24 | 25-34 | 35-44 | 45-54 | 55-64 | 65+ |
|---|---|---|---|---|---|---|
| 0% | 1% | 5.9% | 7.9% | 19.8% | 56.4% | 8.9% |
Profile of respondents
| This is the pharmacy that the respondent chooses to visit if possible | This is one of several pharmacies that the respondent uses | This pharmacy was just convenient on the day for the respondent |
|---|---|---|
| 87.1% | 12.9% | 0% |
Click here to download the 2018/19 CPPQ Publication Report
Click here to download the 2017/18 CPPQ Publication Report
